Your First Visit to Moses Medical: What to Bring, What to Expect, and How We're Different

Walking into a new medical practice for the first time can feel like a gamble. You do not know if the provider will actually listen. You do not know if you will be seen on time. You do not know if your insurance will be accepted, if the staff will speak your language, or if you will leave with a plan that makes sense for your life — or just a stack of referrals to other offices across the Bronx.

We hear this from new patients constantly. And we get it. The healthcare system has given plenty of people in the Bronx plenty of reasons not to trust it. At Moses Medical, we are not asking you to trust the system. We are asking you to give us one visit.

Here is exactly what that visit looks like.

Before You Arrive: What to Bring

To make your first visit as smooth as possible, please bring:

• Your insurance card — we accept MetroPlus, Fidelis Care, Amerigroup, WellCare, Molina, United Healthcare Community Plan, Affinity, Hamaspik Choice, Medicare, and most commercial plans. Not sure what your plan covers? Our Medicaid coverage guide breaks down every plan we accept. If you are unsure whether we take your plan, call (646) 741-2111 and we will check in real time.
• A valid photo ID — driver’s license, state ID, or passport.
• A list of your current medications — including dosages. If you are not sure of the names, bring the prescription bottles.
• Any recent medical records — lab results, imaging reports, hospital discharge summaries. These are helpful but not required. If your previous provider uses an electronic health record, we can often access records digitally.
• A list of questions or concerns — write them down. It is easy to forget what you wanted to ask once you are in the exam room. We want to address everything that matters to you.

If you do not have insurance, come anyway. We offer sliding scale self-pay visits starting at $50, and our team can check whether you qualify for Medicaid or connect you with enrollment resources. We do not turn patients away.

Step by Step: Your First Visit

1. Check-In (5-10 minutes)

You will arrive at our office at 871B Westchester Ave, Bronx, NY 10459 — accessible from the Simpson Street station on the 2 and 5 trains and multiple bus lines. The front desk team will greet you, verify your insurance, and provide new-patient paperwork. This includes medical history, current symptoms, medication list, family history, and consent forms.

Our front desk can help in English, Spanish, Bangla, and Hindi. If you need assistance in another language, we arrange interpretation services.

2. Vitals and Intake (5-10 minutes)

A medical assistant will bring you to an exam room and take your vital signs: blood pressure, heart rate, temperature, weight, and oxygen saturation. They will also review your intake forms and clarify anything that needs more detail.

3. Your Provider Visit (20-40 minutes)

This is the part that makes Moses Medical different. Your provider will sit down with you and have a real conversation — not a five-minute rush through a checklist.

Your first visit with a primary care provider typically includes:

• Full medical history review — everything from childhood surgeries to current chronic conditions
• Medication review and reconciliation — ensuring your current prescriptions are appropriate, checking for interactions, and addressing anything that may not be working
• Symptom discussion — what brought you in, what has been bothering you, and what you have been putting off
• Physical examination — thorough and appropriate to your concerns
• Screening and prevention — based on your age, gender, and risk factors, your provider will identify what screenings you are due for: blood pressure, cholesterol, diabetes, cancer screenings, vaccinations, depression screening, and more. If depression screening indicates symptoms, learn about how we address mental health barriers in the Bronx.
• Care plan development — you will leave with a clear, written plan. Not vague advice. A plan.

If your provider determines that you need specialist care — cardiology, dermatology, behavioral health, or wound care — the team will explain the referral or follow-up step before you leave. If your screening reveals elevated blood pressure, read about when a cardiology evaluation is needed.

4. Lab Work (10-15 minutes)

If your provider orders blood work — which is standard for a comprehensive first visit — you walk down the hall to our on-site laboratory. No separate lab appointment. No fasting and coming back another day (though some tests do require fasting; your provider will let you know in advance).

Our lab processes results quickly, and your provider reviews them within days. If something comes back abnormal, we contact you directly to discuss next steps. Results do not get lost. Follow-up does not depend on you calling to chase them.

5. Checkout and Follow-Up (5 minutes)

Before you leave, we schedule your next appointment — whether that is a follow-up in two weeks, a specialist visit, or a routine check-up in three months. You leave knowing when you are coming back and what happens next.

What Makes Moses Medical Different

We know every medical practice claims to be different. Here is what we actually mean:

Coordinated next steps. Moses Medical offers primary care, cardiology, dermatology, behavioral health, wound care, medical weight loss, PrEP, IV therapy, and lab services. If your visit leads to lab work, a referral, or follow-up, we explain the next step before you leave.

Language support. Our front desk can help in English, Spanish, Bangla, and Hindi. If you need another language, tell us when you book or check in so we can arrange interpretation.

Coverage questions. Bring your insurance card and photo ID. If your plan requires a referral, copay, or prior authorization, our team will explain what we can verify before the visit and what may need follow-up.

Scheduling questions. If you need help choosing the right visit or timing, call the office. We will tell you what is available and whether booking online, calling, or walking in is the best next step.

Follow-up. If your visit includes lab work, referrals, or medication changes, ask when to expect results and who to contact with questions. You should leave knowing the next step.

Google Reviews

Moses Medical has a 5.0-star rating on Google. Reviews mention a clean office, helpful staff, smooth visits, and clear explanations.

Book Your First Visit

Whether you are establishing care for the first time, switching from a provider who was not meeting your needs, or finally making that appointment you have been putting off for a year — we are ready for you.

Moses Medical 871B Westchester Ave, Bronx, NY 10459 Phone: (646) 741-2111 Email: care@mosesmedicalny.com

Book online or walk in. We are open Monday–Friday 9 AM – 5 PM.