Fidelis Care

You are juggling two kids, one of them has a fever, and you have a Fidelis card somewhere in your bag. Moses Medical at 871B Westchester Ave takes walk-ins during office hours. Bring the Fidelis card, bring the kids, and we will sort out the rest at the front desk.

Fidelis Care covers three different plan types: Medicaid Managed Care, Medicare Advantage, and marketplace Qualified Health Plans through NY State of Health. Moses Medical accepts Fidelis Medicaid Managed Care and Fidelis Medicare Advantage. If you bought a Fidelis marketplace plan through NY State of Health, network status depends on the specific plan, so call (646) 741-2111 with your card and we can check it before your visit.

Your Fidelis Benefits at Our Office

New York Medicaid managed care generally has no copay for primary care visits. That covers physicals, immunizations, sick visits, and ongoing management for conditions like diabetes and high blood pressure. Your exact cost share depends on your plan and the service, so ask Fidelis what applies.

Your card may also cover specialist visits. At Moses Medical, current care options include internal medicine for ongoing blood pressure, cholesterol, and chronic condition management, dermatology for skin issues, mental health for mental health support, and podiatry for diabetic foot exams and general foot care.

Bloodwork goes through our on-site lab, and our team can help coordinate outside imaging or therapy referrals when your provider orders them.

Getting Set Up

Find your Fidelis member ID card. It shows your plan type and ID number. Bring it every time.

If you are on Fidelis Medicaid Managed Care, you need a primary care provider on file. You can assign a Moses Medical provider by calling Fidelis at 1-888-343-3547 or logging into fideliscare.org. You can also tell our front desk and they will help you switch.

Medicaid Managed Care plans usually require a referral from your PCP before you see a specialist. Our staff can prepare the referral at your visit. Your plan decides when the specialist visit can be scheduled.

If your child gets sick and you do not have an appointment, walk in. We see walk-in patients during office hours and verify your Fidelis eligibility at the desk.

Three Things Fidelis Covers That You Probably Skip

Mental health visits. Mental health visits may be covered, including evaluation and medication management when appropriate. Therapy or counseling coverage and referral options depend on your plan; call with your insurance card to confirm.

Annual screenings you keep putting off. Diabetes, blood pressure, cholesterol, and cancer screenings are generally covered as preventive care, with little or no cost share on Medicaid managed care. These tests reveal problems when they are still manageable. Skipping them means finding out in the ER. Ask Fidelis what your plan covers and how often.

Medicare Advantage extras. If you carry Fidelis Medicare Advantage, your plan may include transportation to appointments, over-the-counter health product allowances, and dental and vision coverage that Original Medicare does not offer. Ask our staff what your specific plan includes.

For a detailed breakdown of Medicaid plan differences, read our Medicaid, MetroPlus, and Fidelis coverage guide. For diabetes management, see our diabetic wound care and prevention guide.

Call (646) 741-2111 or walk in during office hours.